Refund and Return Policy

Effective Date: October 12, 2026
Last Updated: October 12, 2026

We want you to be completely delighted with your building experience. If for any reason you are not satisfied with your purchase from VividPiece Shop, we offer a straightforward 30-day return policy.

1. 30-Day Return Eligibility

You have 30 calendar days from the date of package delivery to request a return for a refund. To be eligible for a full refund:

  • The kit must be in its original, brand-new condition.
  • The original retail box must be intact and undamaged.
  • All laser-cut wooden sheets must remain unpunched, unglued, and in their original packaging.
  • All electronic parts, LED wiring, sensor switches, and accessory packs must be intact and complete.

Please note: Due to the nature of precision craft kits, once wooden pieces have been punched out from their structural sheets or glue has been applied, the kit cannot be accepted for a standard refund. If you encounter a broken part during assembly, please see our Lost Piece Support program instead.

2. How to Initiate a Return

  1. Email our support team at support@vividpiece.shop with the subject line: Return Request - Order #[Your Order Number].
  2. Include your order number, photos showing the kit is unused and in its original packaging, and the reason for your return.
  3. Our team will issue a Return Merchandise Authorization (RMA) along with the return address within 1 business day.

Original shipping charges are non-refundable, except for items damaged in transit or defective.

3. Return Shipping & Restocking

  • Change of Mind: If you are returning an unopened kit due to personal preference, the buyer is responsible for return postage. We strongly recommend using a tracked postal service (such as USPS Ground Advantage). We do not charge restocking fees.
  • Damaged in Transit / Factory Defect: If your outer box arrives crushed or defective from transit, contact us within 5 days of delivery with photos and we’ll send a replacement or refund. We may ask you to return the damaged item using a prepaid label.

4. Refund Processing

Once your returned item arrives at our studio and is inspected, your refund will be processed back to your original payment method within 3–5 business days. Your banking institution may require an additional 2–7 business days to post the balance back to your statement.

Questions? Email support@vividpiece.shop or visit our Contact page.