Shipping Policy
Effective Date: October 12, 2026
Last Updated: October 12, 2026
Every VividPiece kit is packed by hand and shipped from our US studio. Here’s what to expect after you place your order.
1. Where We Ship
We ship to all 50 states, including Alaska and Hawaii, as well as PO boxes and APO/FPO/DPO military addresses. Orders to Alaska, Hawaii and military addresses may take a few extra business days to arrive. Orders to PO boxes and military addresses ship via USPS. We do not ship internationally or to US territories at this time.
2. Order Processing
- Orders ship within 1–2 business days.
- Orders placed after 2 PM ET, or on weekends or holidays, begin processing the next business day.
3. Shipping Options
| Option | Estimated Delivery (including processing) |
|---|---|
| Standard Shipping | 3–7 business days |
| Free Standard Shipping on orders over $49 | 3–7 business days |
Shipping costs are calculated at checkout based on your order. Delivery times are estimates provided by the carrier and are not guaranteed. During the holiday season, carriers can be slower than usual. For Christmas delivery, we recommend ordering by December 15 (Alaska & Hawaii: December 14).
4. Carriers & Tracking
We ship with USPS or UPS and choose the best service for each order. Every order includes tracking, and you’ll receive a tracking email as soon as your order ships.
5. Lost, Damaged, or Stolen Packages
- Damaged in Transit: Email us within 5 days of delivery with photos of the package and the damaged parts, and we’ll send a replacement or refund.
- Lost in Transit: If tracking hasn’t updated for 5 business days, contact us and we’ll work with the carrier to find it or send a replacement.
- Marked Delivered but Not Received: Check with neighbors and your local post office first, then contact us within 5 days of the delivery date and we’ll help file a claim with the carrier.
6. Delivery Address Accuracy
Please double-check your shipping address at checkout. Once a package is with the carrier, we can’t change its destination. If a package is returned to us because of an incorrect or incomplete address, or because it was refused, we’ll reship it once the reshipping postage is paid.
7. Delays
Weather, holidays and carrier disruptions can occasionally delay deliveries. We’ll keep you updated if we learn of a delay affecting your order.
Questions? Email support@vividpiece.shop or visit our Contact page.